Terms of Service
Clear, transparent, and fair – everything you need to know about using CallCloser.ai.
CallCloser.ai (“CallCloser.ai,” “us,” “we,” or “our”), a UK-based company headquartered at Unit 4 Cedar Court Tiverton Business Park, Lowman Way, Tiverton, England, EX16 6GT, provides the services described on our website https://callcloser.ai (“Site” or “Service”). These Terms of Service (“Terms”) govern your use of the Service and form a legally binding contract between you and CallCloser.ai.
By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Service.
ARBITRATION NOTICE: Except for certain types of disputes described in Section 14, you agree that disputes arising under these Terms will be resolved by binding, individual arbitration. BY ACCEPTING THESE TERMS, YOU AND CALLCLOSER.AI WAIVE THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN ANY CLASS ACTION OR REPRESENTATIVE PROCEEDING.
1. Overview
1.1 The Service
The “Service” includes all aspects of the website located at https://callcloser.ai, including related subdomains or portals (whether publicly accessible or behind a login), and any features, functionality, or content provided on or through it. This includes, without limitation, our automated or AI-driven phone call platform (“CallCloser Platform”), any web-based dashboards, user interfaces, or API endpoints, and any materials or communications you receive from CallCloser.ai in connection with those services.
1.2 Additional Terms
Your use of certain features or portions of the Service may be subject to additional guidelines, terms, or rules (“Additional Terms”), which are incorporated by reference into these Terms. If there is any conflict between these Terms and any Additional Terms, the Additional Terms will control unless explicitly stated otherwise.
1.3 Modifications to These Terms
We reserve the right to change these Terms at any time on a going-forward basis. We will notify you of material changes (e.g., by email or through the Service). If a revision materially modifies your rights or obligations, you may be required to accept the modified Terms to continue using the Service. Immaterial modifications are effective upon publication. By continuing to use the Service after any changes become effective, you agree to the new Terms. If you do not agree, you must discontinue your use of the Service.
2. Eligibility
By using the Service, you represent and warrant that:
- You are at least 18 years old (or the age of majority in your jurisdiction) or have the express permission of a parent or legal guardian who has read and agreed to these Terms.
- You have not been previously suspended or removed from the Service.
- Your registration, use of the Service, and these Terms comply with all applicable laws, rules, and regulations.
- If you are using the Service on behalf of a company or organisation, you have the authority to bind that entity and its affiliates to these Terms, and the term “you” or “your” shall refer to that entity (collectively with you).
3. Accounts and Registration
3.1 Account Creation
- You may be required to create an account to access certain features of the Service. You agree to:
Provide accurate and current information. - Keep such information updated.
- Maintain the confidentiality of your login credentials.
You are responsible for all activity that occurs under your account, whether authorised by you or not. Notify us immediately at 07700 107735 if you suspect unauthorised use.
3.2 Account Types
We may offer different subscription plans or account types, such as free trial accounts, paid business accounts, agency or white-label accounts, or other specialised access (“Paid Plans”). Any additional or different terms applicable to a specific plan will be set forth in the Additional Terms for that plan.
3.3 Suspension/Termination of Account
We reserve the right to suspend, restrict, or terminate your account or access to the Service at any time, for any or no reason, with or without notice. Reasons may include, but are not limited to, violation of these Terms, non-payment for paid services, suspicious or unlawful account activity, or general security concerns.
4. Licences and Intellectual Property
4.1 Limited Licence
Subject to your compliance with these Terms (and any Additional Terms), CallCloser.ai grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable licence to access and use the Service for your internal purposes, including business use, strictly in accordance with the Service’s documentation and features.
4.2 Restrictions
You will not, except as expressly permitted under applicable law or by these Terms:
- Copy, distribute, publicly display, or publicly perform any part of the Service.
- Modify, adapt, translate, or create derivative works of any part of the Service.
- Decompile, reverse-engineer, disassemble, or otherwise attempt to derive the source code of any software used to provide the Service.
- Use the Service for any illegal or unauthorised purpose, or in violation of any local, national, or international law or regulation.
- Bypass or breach any security device or protection used by the Service.
4.3 Ownership
All rights, title, and interest (including all intellectual property rights) in and to the Service, including any software, code, content, and other materials therein, are owned by CallCloser.ai or its licensors. Nothing in these Terms grants you any right, title, or interest in or to any trademarks, service marks, logos, or domain names associated with or owned by CallCloser.ai, except for the limited licence granted herein.
5. CallCloser Platform Functionality
5.1 Platform Features
The Service may include access to a specialised platform for creating or scheduling automated, artificial intelligence-driven, or pre-recorded phone calls to your contacts (the “CallCloser Platform”). You acknowledge and agree that:
- Use at Your Own Risk: Calls, messages, or other communications facilitated by the CallCloser Platform may experience delays, disruptions, or errors. You assume all risk arising from such communications.
- Compliance: You are solely responsible for ensuring that your use of the CallCloser Platform, including the content and timing of your calls, complies with all applicable laws (e.g., GDPR, UK Data Protection Act, and other relevant regulations).
- Content: You are exclusively responsible for all call scripts, messages, and any user-generated content you provide. You represent that you own or have all necessary rights to use such content.
6. Payment, Fees, and Billing
6.1 Subscription Plans and Fees
Certain features of the Service may only be available through a paid subscription or usage-based fees (“Paid Plans”). The specific pricing, subscription duration, billing frequency, and other fee-related terms will be set forth at the point of sale or in Additional Terms.
6.2 Payment Methods and Authorisation
You must provide a valid credit card or other acceptable payment method to pay any fees owed. By providing CallCloser.ai with your payment information, you authorise us to charge your payment method for the applicable fees when due.
6.3 Auto-Renewal
Unless otherwise stated, Paid Plans automatically renew at the end of the current subscription term. You will be charged the then-current subscription fee unless you cancel prior to the renewal date.
6.4 Refunds
Except as required by law or expressly stated in Additional Terms, all fees are non-refundable. This includes any fees paid in advance for the entire subscription term.
6.5 Changes to Fees
CallCloser.ai reserves the right to modify the fees for its Paid Plans at any time. If we change the fees in a manner that would affect your subscription, we will provide notice in advance of such change.
7. Compliance, User Content, and Call Outreach
7.1 Compliance with Laws
You agree to comply with all applicable laws, regulations, and industry guidelines when using the Service, including the CallCloser Platform. This includes, but is not limited to:
- General Data Protection Regulation (GDPR) and the UK Data Protection Act for users in the UK and EU.
- Privacy and Electronic Communications Regulations (PECR) for electronic communications in the UK.
- Any similar or equivalent law in the jurisdiction(s) where you or your called parties reside, including laws related to consumer protection, robocalls, opt-in/opt-out requirements, or artificial/pre-recorded voice messages.
You are solely responsible for:
1. Obtaining Consent: Ensuring that you have obtained all legally required consents from your contacts, including (where required) written consent for automated or pre-recorded calls.
2. Providing Disclosures: Informing your contacts about the purpose of the calls and their rights under applicable laws.
3. Honouring Opt-Outs: Maintaining and respecting “do-not-call” lists and promptly processing any opt-out requests.
CallCloser.ai disclaims any responsibility for your obligations under these regulations.
7.2 User Content
Some features of the Service may allow you to upload, post, or transmit content, such as call scripts, audio files, or other materials (“User Content”). You represent and warrant that:
- You own or have the necessary rights (including any necessary consents or licences) to submit such User Content.
- Your User Content does not violate any laws or infringe any third-party rights, including intellectual property, privacy, or publicity rights.
By uploading User Content, you grant CallCloser.ai a worldwide, royalty-free, non-exclusive, transferable licence to use, store, reproduce, and display the content as necessary to provide and improve the Service.
7.3 Prohibited Conduct for User Content
You will not submit content that:
- Is unlawful, fraudulent, obscene, defamatory, threatening, harassing, or otherwise objectionable.
- Contains personal data about minors without proper parental consent.
- Violates or encourages conduct that would violate any applicable law or regulation.
- Contains viruses, malware, or other harmful code.
CallCloser.ai reserves the right (but is not obligated) to monitor and remove or disable access to any User Content at its sole discretion.
8. Prohibited Uses
Without limiting any other provision in these Terms, you agree not to:
- Violate Laws: Use the Service in a manner that violates any local, national, or international law or regulation, or any third-party rights.
- Bypass Security: Interfere with or circumvent any security feature of the Service, including features that prevent or restrict copying or using any part of the Service.
- Disrupt Service: Interfere with the operation of the Service or any user’s enjoyment, including by uploading or transmitting any viruses, adware, spyware, worms, or other malicious code.
- Fraudulent Activity: Impersonate any person or entity, falsely claim an affiliation, or access any other user’s account without permission.
- Assist or Permit Violations: Encourage or enable any other person to do any of the acts described in this section.
9. Indemnification
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless CallCloser.ai, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, and agents (collectively, the “CallCloser.ai Entities”), from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:
- Your Use of the Service: Any use or misuse of the Service by you or anyone acting on your behalf.
- Breach: Any actual or alleged breach by you of these Terms or any Additional Terms.
- User Content: Any content you provide, including any claim that such content violates any law or third-party right.
- Compliance Violations: Any dispute or action arising from your failure to comply with applicable laws, rules, or regulations.
- Third-Party Disputes: Any dispute between you and any third party (e.g., your customers, contacts, or end-users) relating to your use of the Service.
We reserve the right, at our own expense, to assume the exclusive defence and control of any matter subject to indemnification by you, and you agree to cooperate with our defence of these claims.
10. Disclaimers; No Warranties
The Service is provided on an “as is” and “as available” basis without any warranties of any kind, express or implied, including, but not limited to:
- Warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
- Warranties arising out of the course of dealing or usage of trade.
CallCloser.ai makes no representations or warranties:
- That the Service will be timely, uninterrupted, or error-free.
- Regarding the reliability, accuracy, or quality of any information or content provided through the Service.
- That any calls, messages, or outreach conducted via the CallCloser Platform will reach recipients or be legally compliant when you have not met your legal obligations.
You assume all risk for any damage that may result from your use of the Service.
11. Limitation of Liability
To the fullest extent permitted by law:
1. CallCloser.ai shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, goodwill, or data.
2. The aggregate liability of CallCloser.ai for all claims arising out of or related to these Terms or the Service is limited to the greater of:
- The amounts you have paid CallCloser.ai in the three (3) months prior to the event(s) giving rise to the claim.
- £100.
12. Term and Termination
12.1 Term
These Terms are effective as of the date you first access or use the Service and remain in full force and effect until terminated.
12.2 Termination by CallCloser.ai
We may suspend or terminate your account or access to the Service at any time, with or without notice, for any or no reason, including violation of these Terms or non-payment.
12.3 Termination by You
You may terminate your account or subscription at any time by contacting us. No refunds will be issued for any remaining portion of your subscription term unless required by law.
13. Force Majeure
Neither party will be liable for any failure or delay in performance caused by events beyond their reasonable control, including acts of God, natural disasters, pandemics, labour disputes, governmental actions, power outages, or acts of terrorism.
14. Privacy and Data Protection
Your use of the Service is subject to our Privacy Policy, which can be found at https://callcloser.ai/privacy-policy/.
14.1 Data Controller
CallCloser.ai acts as the “data controller” for purposes of applicable data protection legislation, including the GDPR and the UK Data Protection Act, regarding the personal data you provide or that is processed through the Service.
14.2 Data Collection and Use
We collect, use, and store your data in accordance with our Privacy Policy. By using the Service, you consent to the collection and processing of your data as described in the Privacy Policy.
14.3 Your Responsibilities
You are responsible for ensuring that your use of the Service complies with all applicable data protection laws. This includes:
- Obtaining consent from your contacts where required.
- Providing appropriate privacy notices to your contacts.
- Ensuring that any data you upload to the Service is accurate and in accordance with applicable laws.
14.4 Data Security
We implement appropriate technical and organisational measures to protect your data. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
15. General Provisions
- Entire Agreement: These Terms constitute the entire agreement between you and CallCloser.ai.
- Assignment: You may not assign these Terms without our prior written consent.
- Severability: If any provision of these Terms is found to be invalid, the remaining provisions will remain in full force and effect.
16. Acknowledgement
By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.