AI Phone Agents for Advice Helplines
Triage callers faster and widen access with always-on support
Transform your advice helpline with AI agents that handle intake, route callers to the right service, and schedule call-backs 24/7. Deliver fast, reliable, and compassionate assistance while reducing queues and freeing advisers to focus on complex cases.
Key Capabilities
- Caller intake, triage, and prioritisation
- Call-back scheduling and queue management
- Eligibility and service screening
- Information, FAQs, and signposting
- Follow-up and reminder campaigns
Helpline-Specific Features
Specialised capabilities designed for national hotlines, charity services, and public information lines.
Intelligent Triage
Capture caller details, identify issue type (e.g., housing, debt, health, employment), and route to the right queue, partner, or region with a concise case summary.
Call-Back and Out-of-Hours
Offer immediate call-back slots during peak periods or after hours, with automated confirmations and reminders to reduce drop-offs.
Eligibility and Safeguarding
Ask clear, compliant questions to confirm eligibility and surface risk flags, escalating urgent or vulnerable cases to human advisers instantly.
Information and Self-Serve
Provide accurate guidance on processes, documents needed, timelines, and local resources to reduce repeat calls and empower callers.
Multichannel Notes and Handover
Log summaries and key facts into your CRM or ticketing system, ensuring seamless handover between shifts and partner agencies.
Multi-Language Support
Support callers in 40+ languages to widen access and ensure inclusive, equitable service.
Success Stories in Advice Services
See how advice helplines improve access and efficiency with AI phone agents.
60% faster triage
Streamlined Front Door
Automate intake and routing to cut queues and lower average handling time.
24/7 availability
Always-On Assistance
Capture every call and provide information out of hours across time zones and peak cycles.
30% reduction in abandoned calls
Reliable Engagement
Call-back scheduling and clear updates keep callers informed and supported.
3x more efficient scheduling
Better Capacity Use
Eligibility checks, prioritisation, and reminders maximise adviser time and impact.
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