AI Phone Agents for GP Surgeries
Improve patient access and reduce phone queues with always-on support
Transform your surgery’s front desk with AI agents that handle appointment requests, prescription queries, and test result updates 24/7. Provide fast, reliable, and professional assistance while freeing staff to focus on clinical priorities and urgent care.
Key Capabilities
- Appointment requests, bookings, and cancellations
- Repeat prescription and medication queries
- Test results information and follow-ups
- Registration and eligibility enquiries
- Call-back, reminder, and recall campaigns
GP Surgery Specific Features
Specialised capabilities designed for NHS and private GP practices, PCNs, and multi-site groups.
Appointment Management
Capture symptom summaries, book routine and urgent appointments, manage cancellations and rescheduling, and sync with clinical rotas to reduce no-shows.
Prescription Support
Handle repeat prescription requests, eligibility checks, issue timelines, and pharmacy collection details with clear guidance.
Test Results and Referrals
Provide result availability windows, next-step instructions, and referral status updates while routing clinical questions appropriately.
Registration and Practice Info
Answer common questions on how to register, catchment areas, ID requirements, opening hours, access routes, and online service setup.
Care Navigation and Signposting
Direct patients to the most appropriate service (e.g., nurse, pharmacist, 111, urgent care, digital self-help) based on presenting needs.
Multi-Language Support
Assist patients in 40+ languages to ensure inclusive access for diverse communities.
Success Stories in Primary Care
See how GP surgeries improve access and efficiency with AI phone agents.
60% faster call handling
Streamlined Front Door
Automate common requests to cut queues, reduce call-backs, and lower average handling time.
24/7 availability
Always-On Assistance
Capture appointment requests, prescription queries, and admin questions outside surgery hours.
30% reduction in admin workload
Operational Efficiency
Free reception and admin teams to support clinicians and complex patient needs.
3x more effective recalls
Improved Attendance
Automated confirmations, reminders, and change alerts raise uptake for reviews, vaccinations, and screenings.
Ready to Transform Your Business?
Join thousands of businesses already using AI agents to improve customer
experience and never miss another opportunity.
- No setup fees
- Cancel anytime