AI Phone Agents for E‑commerce
Reduce support volume, speed up resolutions, and lift conversions with always‑on assistance
Transform your online store with AI agents that handle order status, delivery tracking, returns and exchanges, and product enquiries 24/7. Provide fast, reliable, and professional support while your team focuses on growth, merchandising, and fulfilment.
Key Capabilities
- Order status, delivery tracking, and updates
- Returns, exchanges, and refund assistance
- Product, sizing, and compatibility enquiries
- Payment, checkout, and subscription support
- Follow‑up, recovery, and re‑engagement campaigns
E‑commerce–Specific Features
Specialised capabilities designed for D2C brands, marketplaces, and subscription commerce.
Orders and Tracking
Provide real‑time order status, carrier tracking links, delivery windows, and safe‑place options to reduce chase calls and tickets.
Product Guidance
Answer questions on sizes, fit, materials, care, and compatibility; recommend alternatives when items are out of stock.
Returns & Exchanges
Automate return eligibility checks, RMA creation, label links, and exchange options with clear timelines and confirmations.
Checkout and Payments
Support promo codes, split payments, BNPL queries, failed payments, and subscription management with secure guidance.
Post‑Purchase Care
Send delivery updates, assembly/care tips, and usage guidance; capture NPS and reviews to improve retention and trust.
Multi‑Language Support
Assist customers in 40+ languages to serve international audiences with consistent, localised service.
Success Stories in Online Retail
See how e‑commerce brands increase revenue and reduce support costs with AI phone agents.
55% fewer “Where is my order?” calls
Proactive Updates
Automated tracking and delivery notifications cut repetitive WISMO contacts.
24/7 availability
Always‑On Support
Resolve order, return, and product queries day and night across time zones and peak seasons.
30% higher recovery on failed checkouts
Revenue Lift
Timely call‑backs and assistance for payment issues and abandoned carts boost conversions.
3x faster returns processing
Reduced Friction
Instant eligibility checks, labels, and exchange options accelerate resolutions and re‑orders.
Ready to Transform Your Business?
Join thousands of businesses already using AI agents to improve customer
experience and never miss another opportunity.
- No setup fees
- Cancel anytime