AI Solutions
Finalise potential leads effortlessly with callCloser
Power every conversation with AI phone agents that answer, qualify, book, and follow up — 24/7. Choose a solution that fits your workflow today, then scale across teams and channels without extra infrastructure.
Contact Centre AI Technology
Our AI call centre platform combines AI-powered voice assistants with enterprise-grade features for inbound call centre software and outbound calling campaigns
AI Call Centre
Intelligent inbound and outbound call handling
- Answer every call with 24/7 coverage and unlimited concurrency.
- Qualify leads, route to the right team, and resolve routine queries instantly.
- Run compliant outbound campaigns for follow-ups, renewals, and reminders.
AI Receptionist
Customer support automation for your front desk
- Professional greetings, smart routing, and precise message taking.
- Book appointments with calendar sync, reminders, and easy rescheduling.
- Escalate complex queries with clear summaries for faster resolutions.
AI Helpdesk
Professional and accurate front desk automation
- Handle common support requests with accurate, consistent answers.
- Create tickets, log notes to your CRM, and trigger workflows automatically.
- Reduce wait times and cut ticket volumes with self-serve responses.
AI Customer Service
Reliable and accurate automated customer service agents
- Resolve high-volume queries in real time across phone and chat.
- Keep customers updated with proactive notifications and call-backs.
- Measure quality with transcripts, sentiment, SLAs, and QA tools.
What Every Solution Includes
Get enterprise-grade capabilities out of the box, ready to tailor to your workflows.
- Natural, context-aware conversations: Human-like dialogue with intent recognition, memory within a call, and smart clarification questions.
- Lead qualification and intake: Capture contact details, requirements, and eligibility, then route to the right queue with clean, structured notes.
- Appointment booking and reminders: Real-time calendar sync, confirmations, reminders, and easy rescheduling to reduce no‑shows.
- Call routing, transfers, and voicemail: Skills-based routing, warm/cold transfers, overflow handling, and voicemail with transcripts.
- Proactive outreach and call-backs: Automated follow-ups, renewals, reminders, and call-back scheduling during peak times or out of hours.
- CRM and calendar integrations: Connect to your CRM, helpdesk, and calendars to create tickets, update records, and log activities automatically.
- Custom workflows and scripting: Branching call flows, approvals, and compliance prompts tailored to your processes and industry rules.
- Knowledge and FAQ handling: Accurate answers from curated FAQs and knowledge bases with source-aware responses.
- Multi-language support (40+): Serve global audiences with native-quality speech recognition and synthesis across major languages.
- Voice customisation: Choose voice profiles, accents, and speaking styles to match your brand and audience.
- Security and compliance: Encryption in transit and at rest, access controls, audit logs, GDPR readiness, and SOC 2–aligned practices.
- Real-time analytics and QA: Live dashboards, SLAs, sentiment, and transcript search to monitor quality and coach improvements.
- Performance at scale: Handle bursts and thousands of concurrent calls without extra lines or on-premise hardware.
- Escalation with summaries: Hand off complex cases to humans with concise caller summaries and next-step recommendations.
- Payment and identity hand-offs: Optional secure flows for ID verification and payments via your approved providers.
- Omnichannel readiness: Extend the same workflows to chat, SMS, and email while keeping a single source of truth.
- Rapid setup and templates: Get live in minutes with pre-built flows for common use cases, then refine with low-code tools.
- Continuous learning controls: Improve responses over time with safe training loops, review queues, and change approval.
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